Delivery Policy

At H&M Business, we do our utmost to ensure that you receive your order as quickly as possible and in perfect condition.

1. Delivery Zones

We deliver to:
• Metropolitan France
• Belgium, Switzerland, Luxembourg
• Europe and International (subject to product availability)

2. Processing Times

Each order is processed within 1 to 3 business days after payment confirmation. You will receive a confirmation email with your tracking number upon shipment.

3. Estimated Delivery Times

• Metropolitan France: 7 to 15 business days
• Europe: 10 to 20 business days
• International: 15 to 30 business days

These times are indicative and may vary depending on customs conditions and carrier availability.

4. Shipping Costs

Shipping costs are calculated automatically when placing an order based on weight, dimensions, and destination. They are clearly displayed before you confirm your order.

5. Order Tracking

As soon as your package is shipped, you will receive an email containing your tracking number. You can track your order directly on our tracking page or on the carrier's website.

6. Order Not Received

If you have not received your order within the indicated timeframe, please contact us at [Your email] with your order number. We will do what is necessary to resolve the situation quickly.

7. Damaged or Lost Package

In case of a damaged package upon receipt, refuse the package and contact us immediately. In case of loss proven by the carrier, we will proceed with a re-shipment or a full refund.

8. Customs and Taxes

For deliveries outside the European Union, customs fees may apply according to the legislation of the destination country. These fees are the responsibility of the recipient.

Contact

For any questions regarding your delivery:
Phone: +33 06 10 09 45 11
Email: [Your professional email]
Or via our contact page.

Last updated: April 2026